Frequently Asked Questions (FAQ)
Credit / Debit Card (via PayPal)
PayPal
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number on the UPS website to track the status of your shipment. We currently ship our orders via UPS.
From the confirmation of payment, the order is processed the next day and has a delivery time of 4 to 8 business days. In case of delays, you can contact us via email at contact@voit.com. Shipments are made only from Monday to Friday, not on weekends.
No, it is not possible as we do not handle other carriers at the moment.
If you are not completely satisfied with your purchase, we offer a full refund within 30 days of receipt. Please note that recreational use products and items from our Outlet category are not eligible for returns or refunds. For more details, please refer to our Warranty Policies.
To initiate a return or exchange, please contact us at contact@voit.com with your order number, full name, and details of the product(s) you wish to return or exchange. Include relevant images or videos to help us assess the condition of the item(s). Our team will assist you promptly. For more details, please refer to our Warranty Policies.
Once processed on our end, refunds may take up to 10 business days to appear in your account. This timeframe depends entirely on your bank.
We offer free shipping on orders over $79. For orders below this amount, shipping costs will be calculated at checkout.
If you need to change your shipping address, please contact us immediately at contact@voit.com. We will do our best to accommodate your request, but please note that changes cannot be guaranteed once the order has been processed.
To ensure the longevity and optimal performance of your Voit products, avoid exposing them to prolonged periods of high temperatures, direct sunlight, or harsh weather conditions. Follow the recommended guidelines for maintenance and storage provided with your product.
Yes, our products are covered by a warranty. Please refer to our Warranty Policy for detailed information on coverage and terms.
You can contact our customer service team via email at contact@voit.com. We are here to assist you with any questions or concerns you may have.
Once an order has been placed, it is processed quickly to ensure timely delivery. If you need to cancel or modify your order, please contact us immediately at contact@voit.com. We will do our best to accommodate your request, but changes cannot be guaranteed.
Currently, we offer shipping within the United States. For international shipping inquiries, please contact us at contact@voit.com for more information.